Create account

Help centre

What would you like to do?

Choose your role for clear, step-by-step help.

For ticket buyers

Find tickets, transfers, refunds and support in your personal area.

  1. Open My tickets to view your QR code and order details.
  2. Use the action shown on the ticket for a transfer or refund request.
  3. Open Support if the available action does not match your situation.

Never send a ticket QR code by email or chat.

For organizers

Set up your profile, payments and event in the order shown in the dashboard.

  1. Complete your organizer and venue details.
  2. Connect Stripe and wait for the verification result.
  3. Create tickets, review all four languages and submit the event for approval.

The launch checklist shows exactly what is still missing.

For DJs

Create a public profile and respond to invitations from organizers.

  1. Add your artist name, biography, city and official social links.
  2. Publish the profile when all four language versions are complete.
  3. Open DJ profile to accept or decline line-up invitations.

Only link accounts that you control.

For entrance staff

Select the event and the correct scan mode before opening the entrance.

  1. Check that the device is online and the selected event is correct.
  2. Scan once; the first valid scan confirms entry.
  3. Follow the plain-language result on screen if a code is blocked or already used.

Use the audited emergency list only when an event manager activates it.

For the platform team

Review organizers, events and support cases using the next action shown.

  1. Open the item requiring review.
  2. Read the customer-facing context before making a decision.
  3. Record a clear reason; sensitive details remain in protected logs.

Do not copy payment identity documents into the platform.